Hi OpenAI Team,
I’m reaching out regarding an unexpected charge of $17 that occurred after I unintentionally triggered the Quick Eval feature using 61 prompts and 4 different models (GPT-4.1, o4-mini, mini, nano). This action resulted in 244 completions, and the usage appeared immediately in my account dashboard.
Here’s the issue:
- I didn’t realize Quick Eval was a paid feature.
- There was no clear warning or cost estimate before running the prompts.
- English is not my native language, and I may have missed subtle cues — but nothing explicitly indicated that this would result in paid API usage.
- I had only purchased a $10 credit, and this single action used up $17, going beyond what I expected or authorized.
I submitted a refund request two days ago through the support form, but I haven’t received any response yet. This feels like a UX flaw that could harm other users as well — there should be a visible cost preview or confirmation prompt before executing something that results in billing.
Could a moderator or someone from the OpenAI staff please escalate my case or at least provide a status update?
Thanks in advance.
Much appreciated.