Unable to load conversations on chatGPT

ChatGPT
,
1

Today, as of 3 January 2024,

With very meager customer supports, it seems only certain privileged people get all the access, even when I already subscribed to chatGPT for almost 1 year. And due to all of these errors and inaccessibility to my data, this is very depressing, not the mention the API access.

All my conversations in ChatGPT, including chatGPT 4 are all inaccessible. This is unacceptable as OpenAI seems to remove the access to all my past conversations. For example:

Unable to load conversation 7c8170b0-8be4-4c5a-9794-ad950a3cbcfc
Unable to load conversation 857e9148-2dd3-4310-a2f2-d4a0affbb482
Unable to load conversation 397e6d09-f0d9-4a27-9899-249c3fb9dda5
Unable to load conversation b5a62ecd-93fb-416c-974c-8918c98182b5
etc.

1 Like
2

Sorry to hear that you are facing issues right now.
It could be a workaround to request a download of your data, which is usually send out immediately.
From there you can reference past conversations and add them into a new chat via copy and paste until the issue is resolved for you.

Hope this helps.

3

Well, I faced the same issue today out of no where. I tried to open it in different browsers and cleared cache and history. But in mobile app it works fine. So I opened a past chat, then clicked on the chat which was facing the error and it worked just fine. Hope that works for ya!

Have a great day.

1 Like
5

I can see the conversation in the mobile app, but still I cant load the conversation on my laptop.
How can I load the conversation on my laptop? Do you have any ideas?

6

Hi @benefietconcert1apri, long conversations can sometimes get glitchy, especially across different devices.

A few things you can try:

  1. Open it in an incognito window if you're using a browser
  2. If you're on the Windows app, make sure it's updated to the latest version
  3. Test it in both the browser and the app to see if one works better
  4. Try switching to a different network just in case it's connection-related

If it’s still not loading on your laptop, the best move is to open a ticket by emailing support@openai.com. We'll need to gather your account and conversation details, which we can’t do here for privacy reasons.

1 Like