Timeout Error while accessing image URL hosted on AWS S3 via signed URL

API Bugs
1

For the client.chat.completions.create endpoint (using the Openai python SDK), the chat completion API is giving the following error for vision based analysis while using the gpt-4o and gpt-4o-mini models.

The error response we are getting is as provided below

{
“error”: {
“message”: “Timeout while downloading {{s3_singed_url}}”,
“type”: “invalid_request_error”,
“param”: null,
“code”: “invalid_image_url”
}
}

We are getting the error response above within two seconds (meaning there is no delay in showing the error message) after the call is made.

The API is not able to access the image hosted on AWS S3 via signed URL. For the signed URL even after setting the duration for 24 hours, we still see this error.

We are seeing this happen frequently (8 out of 10 calls are failing) where, for the same url, sometimes the request is successful and sometimes it’s not.

Has anyone else faced a similar sort of issues and how have the found a workaround of this issue?

Any help in this regarding is appreciated.

2 Likes
2

Same here. It’s happening frequently with S3 public images. However, it works when retrying the same image url.

1 Like
3

Same here. Using google media URLS. Error “Timeout while downloading” and after retrying X amount of times it works.

2 Likes
4

Same here, it really wired
are there any workaround?

I’m thinking about converting the image to base64 and sending it