Syncing problems between mac desktop app and web app

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When I started chats on my mac, it does not appear to any other app, whether it is the windows web app, or the iphone mobile app, or the windows desktop app. The chat was stored on a project, and it is not lost when refreshed or when the app is closed. However, it just does not appear on other apps.

Hey @jacob981122,

Yeah, this one can be confusing because the sync behavior depends on how the conversation was started. Regular Chat and cloud Work conversations sync across supported devices, but local Work conversations stay on the computer. This doc explains the differences.

Do you remember whether you chose Chat or Work inside the Project? If it was Work, was it running locally or in the cloud?

-Yash