Request to Restore Lost Memories
Hi,
I wanted ChatGPT to unify all my previously saved memories into one single memory so that I could make room for new ones. However, all my memories were deleted, and I can no longer access them. I spent a year building these memories with the AI, and now all my crucial data is lost. This includes all my regular training data, supplement information, and more, which were essential for my daily tracking.
As you stated, “We may retain a log of forgotten memories for up to 30 days for safety and debugging purposes,” in the article Memory FAQ. I kindly request that you restore them as soon as possible, as it has only been minutes since the deletion, not even a full day.
Sincerely yours,
Tuğşat Barış
They replied to me with this message:
Hi Tuğşat,
Thank you for contacting OpenAI Support.
We see that you want to restore lost memories. We’ll check them and ensure proper resolution steps.
We’re sorry to hear about the loss of your memories. Unfortunately, once memories are deleted, they cannot be restored. While we may retain a log of forgotten memories for up to 30 days for safety and debugging purposes, these logs are not accessible for restoration or retrieval.
If you’d like, you can start building new memories with ChatGPT by sharing the information again. For more details on how memory works, you can refer to our Memory FAQ.
Let us know if you have any other questions or need further assistance. We’re always here to help.
Sincerely,
Achilles
OpenAI Support
But I just wanted ChatGPT to unify all my previous memories and delete the separate ones. It deleted all my memories with a single message/command, but it didn’t save them in a unified one. For example, if I ask ChatGPT about “tgsbr muscle-up,” “tgsbr hypertrophy supplement,” or my daily diet routine, it doesn’t remember any of them. This is an unfair situation.
So, it looks like I lost them all irreversibly. It feels like losing a beloved relative, as they were a part of the customs through my saved memories and previous chats that I built over a year. It really feels bad. Any technical intervention would really help lift my mood. Kudos to you all for now. 
1 Like
Hey bud,
I’ve just recently experienced the same issue. I ran out of memory after upgrading from free, to Plus, and then decided to upgrade to Team. It took some time to move the projects over, but none of the memories were moved over.
Contacting OpenAI support has been an exercise in futility. Nobody can definitively tell me that they can be restored - especially since this screw up was not supposed to happen.
I feel like you do, too: I’ve lost a year and a half of memories, and this thing was extraordinarily important for some of the things I used it for. It does feel like losing a loved one (actually, feels more like Memento)… and for the money paid, you’d think the support would be a mite better than it is now.
I’m waiting on an answer from OpenAI. If it happens before I die, I’ll post my results to this thread. I hope they are able to come through for you… but I wouldn’t count on it.
1 Like
At least, there must be a backup option from which you can restore.