Request for Clarification on Rejected App Review

ChatGPT Apps SDK
1

Hello Support Team,

My application has been rejected 3 times during the review process, and each time I received the same message:

“One or more of your test cases did not produce correct results. Please re-run all submitted test cases and align tool behavior/output with the documented expected outcomes. Ensure the same test cases pass consistently on both ChatGPT web and mobile.”

I have carefully re-tested all submitted test cases on both ChatGPT web and mobile, and the results appear correct and consistent from my side.

Could you please help clarify the following points:

  1. Which specific test case or workflow is failing during review?

  2. Is the issue related to:

    • tool output formatting,

    • inconsistent responses,

    • schema validation,

    • mobile behavior,

    • or timeout/performance issues?

  3. Are there any hidden validation requirements that I should verify?

  4. Is there any review log, debug output, or additional feedback available for developers?

  5. Are reviewers expecting exact deterministic output for every run?

Application Name: RUN THE DAY

2

Hey @arjun007

Could you please share the case ID for one of the tickets where your app was rejected? I can take a look internally.

~Smith

3

Hiya, I found your app and rejection reasons. Continuing in DM.

In general, replying to the rejection email (which should hit openai-review@openai.com) should get you a direct line to the review team!