Pro subscription routing to GPT-5.3 Mini for 48+ hours — no reset timer visible [Case #10179682]

[Ruilong_Zhang]

@OpenAI_Support

Thanks for sharing the workaround, @harryfear. Has this cleared up for everyone else?

If not, please open or update a support case with a recent affected conversation link, the approximate time and timezone, which client you’re using (web, macOS, or iOS), and if reproducing on web, a HAR captured while Pro routes to mini.

Please keep account details and attachments inside the support case. If you’ve already contacted Support, reshare all case IDs here so we can track the reports and help move them forward. Thanks!

The issue is still affecting my Pro account on the ChatGPT web in Chrome, where all chats are automatically routed to 5.5 mini even though I manually select 5.6 Pro.

Support case: #[11735133]

A recent affected conversation, timestamp and timezone, client details, and the sanitized HAR have all been provided privately inside the support case.