I am a ChatGPT Plus subscriber, and I am deeply frustrated and disappointed by the severe service failures I am experiencing. My time, energy, and trust have been completely shattered by these ongoing issues.
Paid User Rights Violated:
As a paying customer, my rights are being severely violated. I have lost access to multiple core features, including:
- Message editing (pencil icon gone): A fundamental tool that was previously available.
- Translation service: Refused without any valid reason, even for compliant content.
- Image generation: Denied despite fully adhering to content policies.
Unacceptable Problems I Am Facing (With Proof):
Despite following all content guidelines, my requests are wrongfully blocked with automated responses. However, the issue is not a violation problem—it is a system malfunction, as shown in the attached screenshot.
Attached Screenshot Explanation:
In this screenshot, you can clearly see the endless loop of responses I encountered when requesting a simple translation:
- The system first denied my request without providing any violation reason.
- When I asked for clarification, the system admitted it was a possible error from automated detection.
- However, when I attempted to continue, the system repeatedly sent the same automated message, creating a frustrating, endless loop with no resolution.
This screenshot proves that my requests were fully compliant and that the issue is purely a system bug.
Severe Emotional and Time Cost:
The time I have wasted trying to fix these issues is irretrievable, and the emotional distress from being ignored and dismissed has been overwhelming.
- This repetitive looped response wastes my time and causes significant mental strain.
- I subscribed to ChatGPT Plus for a premium experience but received only negligence, broken features, and frustration.
My Demands Are Clear:
Immediate investigation and restoration of my lost features.
A clear explanation of why compliant content is being rejected.
Acknowledgment of this issue and assurance that it will be resolved promptly.
The current lack of support is completely unacceptable.
I am posting here because your “Submit a Request” support form is unavailable to me—yet another failure on your part.
I expect a direct response from the OpenAI team—not automated replies or dismissals.
Sincerely,
RTLC (ChatGPT Plus Subscriber)
