I had made a payment of a couple hundret dollars and it says in the Usage page, that they are expired? Hello? Are you serious? Under German law, the expiration of prepaid funds is generally not permissible, as it constitutes an unfair disadvantage to the consumer (Section 307 of the German Civil C…

Hi everyone, I’m experiencing the same issue, and to be honest, it wasn’t at all clear when I was making a purchase that my money would expire. People in the posts above mention that one should read the “Terms and Conditions”. But let’s be real, no one actually reads those, and we all know it. Tha…

We live in a world where fraud is not fraud and crime is not crime, as long as they get you to give consent. We live in a world so barbaric and primitive, that ANY crime can be put in a contract and be so legalized… No moral intelligence exists in this world. Here fraud not exists, because it is t…

I am in the same situation. This is ridiculous and unacceptable. I put $500 for the API service, which was part of my 3-year-long research grant. I had never been notified regarding this one-year expiration policy. If I had known this, I would have used the credits before they expired or put a small…

Happened to me too. Luckily only a few dollars, but its still infuriating. I’m in the EU, so I will try to figure out how to report them to regulators. I’m not quite sure where to start though.

You should know by now, USE EUROPEAN!

Is there a way to at least track your credit history? We only add the minimum each time, so the loss isn’t great but I suspect even then we had half the credit remaining before it expired. That’s some standing charge. I suspect what we need is a registry of legal documents per country that we can u…

You can see when your credits will be expired from following link: https://platform.openai.com/settings/organization/billing/credit-grants [polepole-image]

Where can I find an email address to send a formal request/complaint? I need to demonstrate to my bank and the consumer authority that I have attempted to recover the credits, so they can pursue my complaint and possibly challenge OpenAI legally. My credits expired twice without me even noticing. I…

Of course, there’s no reason for credits to expire unless malicious. To the very last, refund the money to the bank, they don’t want the burden. Easy to do since they use Stripe.

OpenAI does a somewhat dirty trick on you in the UI - they wipe the balance of unused credits, so you can’t see how much was expired out of the credit grant line items. You can email support, and ask them for the same information, “how much did you take unused from each of my expired credits, cause…

Paid credits expired wth?

API

phyde1001 November 26, 2025, 12:15am 80

^^ I love these threads

Use it or loose it!

Topic		Replies	Views
$1,060 in Prepaid API Credits Expired Without a Single Notification Feedback api-billing , api-credits	12	836	April 5, 2026
Seeing today that prepaid credits will expire.......WHY..?! Community api-credits	29	2545	July 2, 2025
You should notify users about expiring credit or how I lost 400 USD Feedback bug , feature-request	29	2238	October 3, 2025
Credit Expired Without Notification Feedback credits-gone	12	4122	March 2, 2026
OAI API switching to pre-paid billing API	53	14298	April 8, 2024

Paid credits expired wth?

Related topics