Happened to me too. Luckily only a few dollars, but its still infuriating. I’m in the EU, so I will try to figure out how to report them to regulators. I’m not quite sure where to start though.
You should know by now, USE EUROPEAN!
Is there a way to at least track your credit history? We only add the minimum each time, so the loss isn’t great but I suspect even then we had half the credit remaining before it expired. That’s some standing charge.
I suspect what we need is a registry of legal documents per country that we can use to make standard claims.
You can see when your credits will be expired from following link:
https://platform.openai.com/settings/organization/billing/credit-grants
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