My custom app connectors have disapeard

[Alex_Kolokolov]

I had two custom MCP connectors to my app. Now they have disappeared. I tried to create them again, but got a message ‘Connector name already exists’.
So, I assume they are not gone, just were hidden. What do I do?

The Developer Mode is turned on

UPD: For me, the problem has been resolved.

[PhilippReinhold]

Same here - all of the sudden. They are still available in chat for selection but not in settings. Really annoying

[EricGT]

Below this topic, check Related Topics.

This looks similar to earlier reports where custom apps/connectors disappeared from the Apps & Connectors menu or could not be re-added:

All custom connectors disappeared from the Apps & Connectors menu

Thanks for the feedback here! We found that some features have been described inconsistently as “apps” vs “connectors,” which led to understandable confusion around availability in certain regions, especially in the EU. In practice, availability can vary based on how individual partners have things set up. The good news is that regional blocking on our side has been lifted, and things should start appearing more consistently as settings continue to roll out. If you’re still missing a specific …

In that earlier case, OpenAI Support later indicated that the issue had been resolved on OpenAI’s side. So if the connector previously worked and then disappeared without local changes, this may need OpenAI to investigate.

@OpenAI_Support

If others are seeing the same problem, please add a “Me Too” reply so Support can better gauge the scope.

[berniwankenobi]

Same here.

@OpenAI_Support I tried to revisit the previously added custom connector on the website, but it has disappeared and cannot be re-added under the same name.

[Pablo_Aguirre]

Me too. Same problem here as already reported in other topics before.

[EricGT]

@Pablo_Aguirre

already reported in other topics before

Yes, thanks.

The other noted topic which has since been closed:

Apps have disappeared from my settings

All of the apps in the settings modal are no longer visible. This means I can no longer refresh my app when I make changes in developer mode. It also means I can no longer delete apps. I am able to create new apps but that is not sustainable long term. This seems to be happening to a coworker as well in a totally different account so it does not seem to be a local issue. [image]

[EricGT]

In reviewing the earlier related topic that OpenAI closed, OpenAI Support noted:

Could you please go ahead and create a support ticket for this? When you do, it would really help if you can include:

• The email address associated with your workspace
• A HAR file capturing the issue (this helps us investigate at the account level)

Once that’s done, just share the case ID with us here so we can track this.

---

Note: I do not work for OpenAI, but from what I have seen, opening a support ticket and then posting the case ID here can help. It gives OpenAI Support a concrete reference point and account-level details they can investigate.

To create a support ticket:

1. See: https://help.openai.com/en/articles/6614161-how-can-i-contact-support
2. Go to https://help.openai.com/en
3. In the lower-right corner, click the support/chat icon:

4. Submit a support request.

That is as far as I can give step-by-step instructions, since I have not had to do this myself for a real issue.

Once you have the support ticket number or case ID, please post it here so OpenAI Support has something specific to reference.

HTH

[Pablo_Aguirre]

Hi, this is my Case Number: 08974132

[rival95]

This is happening to me as well.

[Alex_Kolokolov]

For me, the problem has been resolved.