Today I was unable to view the logs via https://platform.openai.com/logs
It’s saying Your organization limits access to viewing logs in the dashboard
Enable logs to allow Alfred Travel Tech Pty Ltd members to view Responses, stored Chat Completions, and Traces
But it’s been on for all this time - till this afternoon.
I then go to https://platform.openai.com/settings/organization/data-controls and it’s a death loop.
Look to team members in org, and observe your own login, if it is an owner, or if you can’t view that either. It is possibly an account takeover hack where another with your login invited themselves as owner. Usage and balance can also indicate intrusion.
Then simply see if you are using the right org and account, both the selection at upper-left, and your correct login.
In the gear icon for profile and personal account, you can log out all, and do the same on chatgpt, forcing login again with 2-factor, assuring that you use the account that should be owner.
Thanks for sharing this @alfredtravel. If log access was working earlier and suddenly stopped, especially with the data controls page stuck in a loop, that doesn't seem right.
Also appreciate the suggestions from @_j. It's worth confirming you're in the correct account and organization and that your role still has the expected permissions.
@alfredtravel, could you email support@openai.com with your organization name, Organization ID, and a brief description of the issue? Once you receive a support case ID, please post it here so the team can help monitor and troubleshoot.
-Mark G.