A couple of days ago I was using knowledge retrieval via an assistant api and it is working as expected.
Today, the assistant api is telling me it does not have access to the file, I have tried with several different files and I get the same response for all them, saying it is unable to access those documents. When I use the assistant in the playground it works perfectly fine and responds with reference to the files.
Is this something from OpenAI? Is there a potential solution to this issue? I’ve been reading through the formum and found a few other topics mentioning the same issue.
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Hi and welcome to the Developer Forum!
Are the files still in the files area? i.e. might they have been deleted? or has there been an update to the file and a new reference generated by someone other than yourself? you can see this post for details : Deleting a file from Files area doesn't remove it from Assistants
Hi Foxabilo,
Thanks for the reply.
The files are uploaded to the assistant and file area. I can also see by calling the assistant file list that the assistant still indeed has the file I am trying to access. Even when I explicitly call to the file_id when creating and running the message, it still tells me it is unable to access the file.
Ok I managed to get it to work by playing around with the assistant instructions and include “#knowledge retrieval” at the end. Hope this helps other people.
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hi, can you explain this a little bit better? what do you mean you included "#knowledge retrieval” at the end?