Issues about chat history search

ChatGPT
1

Chat history search appears broken on both web and Android. Searching different exact terms returns the same unrelated conversations, and the returned conversations do not contain the searched terms. This looks like an account-level search indexing or ranking bug.

2

Thanks for flagging this.

Could you share a few additional details so we can better understand the issue?

  • Approximately when did you first notice the behavior?
  • Does the issue occur with every search term or only certain terms?
  • Have you observed the same behavior on both web and Android while signed into the same account?

~ Smith

3

Thanks for getting back to me.

Here are the details:

  • I first noticed this issue some time ago. I don’t remember the exact date, but it has been happening for quite a while.

  • The issue does not seem to be limited to one specific keyword. When I search for different keywords, the search results often look the same or very similar, and many of them are unrelated to the keyword I entered.

  • Yes, I have observed the same behavior on both the web version and the Android app while signed into the same account.

To describe it more clearly: the chat search function appears to return repeated or irrelevant results across different search terms, instead of matching the actual keyword. This makes it difficult to find older conversations.

This seems like it may be an account-level search indexing or retrieval issue, since it happens on both web and Android with the same account.

4

Thanks for the additional details.

Since you're seeing the same behavior across both the web app and Android while signed into the same account, this may require account-specific investigation.

If you haven't already done so, could you please create a support ticket and share the case ID here? 

Once I have the ticket number, I'll take a closer look and investigate further.

~ Smith