Hi.
I dont know if here is the correct place to open threed, but I dont see where else.
I have ChatGPT subscription from last month, and today my bank refused the payment so GPT went to free mode. I entered in my subscriptions, added new card and payed the invoice, but it still free not Plus. and is aking to upgrade.
What can be the problem?
Thanks
Hi @darko4spain,
in which country are you based in?
Hmm could be that you get flagged when payment issues arise, worst case would be that you’d have to crate a new acc 
Hi.
I live in Spain. The payment got denied by my bank this morning and I payed it in few hours. I know I can make new account but that would mean that I will pay twice.
Is there any support mail to write? Its not posible that bilion dolar company does not have support.
I have the exact same problem! I’ve paid twice now after having my account go to free version, updated my card info, and now haven’t had access for 2 days now. I’ve contacted the refund department for the double charge but still can’t access Plus or GOT-4. All my work this weekend was based on using 4… I’m in Canada so it’s only 12:36pm right now and had a full day of work ahead of me.
Hi. @Dusty .
On what email you sent for refund? I sent mail to support@openai.com and no responce
I sent my email to refund@openai.com and haven’t heard back.
same here deducted from my bank but not upgraded and sent them for days still no response
I’ve paid twice on the same day as well and still don’t have access to Plus… it’s literally messed up the last 5 days of work for me as it was all based on using the GPT-4 model. 3.5 is no comparison when it comes to what I’m doing. I’ve reached out to refunds and support @ OpenAI and no response. There must be a way to get this fixed.
I have the same issue. Charged twice. Plus is still inactive. Any progress on this?
I recharged twice with $20, and you deducted the money from my account but didn’t upgrade me to PLUS. I can’t find any staff to help me with this issue.
