Inability to Move Chats to Appropriate Folders

Today I had the hardest time trying to get ChatGPT to move a portion of a chat to the appropriate project folder. It kept saying the chat was being copied into a specific folder, but there are no folders in my app. When I explained this, it apologized and explained that it could see my chat and readily reference it, but I could not; and that when that function became available, it would be able to move everything at that time. Multiple times I asked it to move the current chat to a ‘project folder’, and it stated it did. But the chat was never moved there.

Two things stood out: First, the fact it did not recognize that that particular function was unavailable (nonexistent) until AFTER I explained it. Second, it did not recognize that it wasn’t moving things as requested, after reassuring me it was.

Do we know if this issue is being addressed?

Hi, welcome tonthe community!

First option:

  • Go to Settings → Security → Log out all

Wait 30 minutes, then log in again and check the Folders.

Second option:

Go to:

https://chatgpt.com/gpts/mine

Refresh pages 3-5-7-9… times until foldes pop up.

Third option:

Get help from OpenAI support team:

Go to:

https://help.openai.com/en/

Click on chat widge, and continue…