I am a student from Indonesia and I regularly use GoPay for daily payments. Recently, it seems that GoPay payments are being blocked or declined when trying to purchase ChatGPT subscriptions, including Plus and other paid plans.
This is extremely frustrating. GoPay is one of the most common and convenient payment methods for students and users in Indonesia. Many of us do not have easy access to international credit cards, so removing or blocking GoPay effectively prevents us from subscribing to ChatGPT even when we are willing to pay.
I understand that OpenAI may have fraud prevention or risk control systems in place, but the current situation feels unfair to legitimate users. Indonesian students and regular users should not be punished because of overly strict payment risk controls.
Please investigate this issue and restore reliable GoPay support for ChatGPT subscriptions in Indonesia, or provide clear alternative local payment options.
Saya sangat mendukung keluhan ini. Saya juga mahasiswa di Indonesia dan mengalami masalah yang sama persis. Setiap kali mencoba berlangganan ChatGPT Plus atau paket berbayar lainnya menggunakan GoPay, pembayarannya selalu ditolak atau gagal. Padahal GoPay adalah metode pembayaran yang paling saya gunakan sehari-hari dan paling mudah diakses. Karena tidak punya kartu kredit internasional yang bisa dipakai, saya jadi tidak bisa berlangganan meskipun sudah siap membayar. Ini sangat merugikan mahasiswa dan pengguna Indonesia yang mengandalkan GoPay. Mohon OpenAI bisa mengecek dan memperbaiki masalah ini, atau menyediakan opsi pembayaran lokal yang lebih ramah. Terima kasih.
Since payment troubleshooting can involve account and billing details, it's usually best handled through a support ticket rather than in the forum.
If you're running into issues with GoPay for a ChatGPT subscription in Indonesia, please create a support ticket through the Help Center or email support@openai.com. Once you have a case ID, feel free to share it here (but not any personal account information) so the team can help monitor and investigate.
Also, if others are seeing the same issue, sharing the exact error message may help identify any common patterns.