Explore GPTs Option Missing in the iOS App

ChatGPT Bugs
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1

Environment

Surface: iOS

Browser or app version: ChatGPT app version 1.2026.265

iOS version: 27.0.1

Affected feature and model, if relevant: Explore GPTs / GPT Store. Model not relevant.

Bug

What happened, and what did you expect?

The “Explore GPTs” option is currently missing from the ChatGPT app for iOS, even though this feature was previously available.

I had previously reported a similar issue affecting the Windows and Linux versions of ChatGPT. The OpenAI team responded to that report, and the issue was subsequently resolved on those platforms.

However, the same or a similar issue still appears to persist on iOS, at least on my device.

I expected the “Explore GPTs” section to remain available in the iOS app, allowing users to browse and access GPTs as they could previously.

Reproduction

Steps or a minimal example prompt:

  1. Open the ChatGPT app on an iPhone running iOS 27.0.1.
  2. Sign in to the account.
  3. Open the main navigation menu/sidebar.
  4. Look for the “Explore GPTs” option.
  5. The option is not displayed.

This issue does not depend on a specific prompt or model.

Diagnostics

**Exact error or screenshot:
**

Bug - iOS
Bug - iOS828×986 45.4 KB

There is no error message. The issue is that the “Explore GPTs” option is completely absent from the iOS interface.

Screenshot attached below.

When it happened (with timezone) and how often:

The issue is currently reproducible and occurs consistently whenever I use the ChatGPT app on iOS.

Observed on September 30, 2026, in the UTC-3 timezone (Brasília Time).

Thank you for your attention and for previously addressing the related issue on Windows and Linux.

If possible, I would also greatly appreciate it if OpenAI could consider granting me one complimentary month of the Pro plan as a small courtesy. I have been a loyal OpenAI user and have been actively helping identify and report bugs that may improve the experience for other users as well.

I completely understand that this may not be possible, but I would be very grateful if the team could consider it.

Thank you again for your attention and for your continued work on improving ChatGPT.

2

Hi @agsillvaa,

Sorry to hear that you’re experiencing a similar issue on iOS after the issue you previously reported on Windows and Linux was resolved.

I can see that a newer version of the ChatGPT iOS app, v1.2026.266, is available. Could you please try the following troubleshooting steps and check whether the Explore GPTs option appears afterward?

  • Update the ChatGPT app to the latest version available in the App Store.
  • If the issue persists, delete the ChatGPT app and reinstall it. Updating alone may not clear stale or corrupted local app data.
  • If you have an active VPN, please turn it off temporarily and try again.
  • Try switching to a different network, such as mobile data instead of Wi-Fi, or another Wi-Fi network.

If the Explore GPTs option is still missing after trying these steps, please contact OpenAI Support at support@openai.com using the email address associated with your ChatGPT account. Please include the details you shared here, your updated app version, and a screenshot of the sidebar so our Support team can investigate further.

Regarding your request for a complimentary ChatGPT subscription, there are currently no promotional or goodwill offers available for a free ChatGPT subscription. However, I can take this as feedback and share it internally with the relevant team.

Thanks again for taking the time to report this and for providing the detailed reproduction information.

-AJ

3

Hello!

How are you doing?

I followed all the instructions provided, including updating the app to the latest version. Unfortunately, however, even though the “Explore” feature is available, I was unable to find the GPTs.

Based on this, I get the impression that the “Explore” feature has been rolled out, but the GPTs themselves have not yet been integrated into it or made available to users.

Of course, I could be mistaken, but that is the conclusion I reached after carefully following all the instructions I received.