I can understand your frustrations
OpenAI has seen the largest influx of users in history of our world. They reached 1 million users in 5 days. They currently have about ~375 employees.
According to the latest available data, ChatGPT currently has over 100 million users. And the website currently generates 1.8 billion visitors per month. (Source: https://www.similarweb.com/website/chat.openai.com/#ranking)
Don’t expect to be able to book an OpenAI employee any time soon, they’re really busy 
You may have more luck searching the Internet for solutions or ask here on the forum if you are having issues with getting the models to behave how you want.
I hope that helps.