this is a long time for such a key feature to be down. I’m surprised.
It behaves like it knows how to look into the documents, but it does not generate any knowledge from doing so
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Yes, certain formats are only able to be read by Code Interpreter, but it doesn’t say that for PDFs, for example.
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has anyone escalated this issue? any response from OpenAI? Any timeline when this would be resolved? Its really frustrating now wasting my money on their subscription
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Nope. Interestingly it is only some of my CustomGPT’s that are effected. Its got something to do with a feature where its searches twice and the proper search takes to long so it gives up and uses the 1st 5sec search.
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The issue is also being discussed in this thread, no response from OpenAI yet: https://community.openai.com/t/gpt-suddenly-cant-read-files-in-its-knowledge-base
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Hey folks, I flagged this to the team, will follow up with details soon!
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Thanks. Been like this for 3+ days.
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Update: The functionality of reading data from knowledge source is back!
Hey folks! This should now be resolved. I am going to close this thread so it is easier to track if things like this happen in the future. Thanks for being patient and building with us : )
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