How does a retail client review or access questions that have been asked? Is there a dashboard planned for them to have admin access to?
Thanks for raising this, @Brandon_Tidd. Right now, there isn’t a documented retailer-facing admin dashboard for reviewing all questions or conversations from an Agent Builder deployment, and there’s no public roadmap confirming one is planned.
If the agent uses ChatKit, the application backend can access conversation data programmatically through threads and thread items, which can be used to build a custom admin or analytics view for the retail client.
For developer troubleshooting, the Traces dashboard is also available, but that’s intended more for observability than as a conversation inbox.
More information here: https://developers.openai.com/api/docs/guides/agents
-Mark G.