Hi, I’m unable to proceed with student verification
The page displays:
We couldn’t continue your verification
Provided API token was invalid or empty
I haven’t submitted any verification information. This error appeared when I opened the page for the second time, and it persists even in incognito mode.
Has anyone experienced this issue? How can I restart the verification process, or could support help reset my verification session?
Thank you!
Hi @jiyan1989,
If you already haven’t, I recommend you to contact support either through OpenAI Help Center or by emailing directly to support.
I reached out to them, but they haven’t replied to me.I’m really upset.
When did you contact support? It can sometimes take a couple of days to receive a response.
I understand that this is frustrating, but since the issue is specific to your account and verification session, it can’t be investigated or reset through the community forum. Support will need to handle it directly.
I also contacted the OpenAI support team, and they told me to contact SheerID. Then, SheerID told me to contact OpenAI again. I feel like I’m being kicked around like a football.
I’m sorry you’re going through this too.
Did the same thing happen to you — you didn’t submit any info on the first open, and then it broke when you opened it the second time?
Hi, I’m having the same issue as you. Have you already resolved it?
Neither OpenAI nor SheerID provided a valid response.
Don’t bother waiting to reach customer support. Honestly, don’t waste your time staring at your inbox waiting for a reply. You might have better luck putting your message in a bottle and throwing it into the ocean.
Haha, I really don’t know what to do. I have to admit they’re powerful, but their after-sales service is terrible.
Any fix I just tried to signup, for it but same exact issue as you! However, my friend it works! So annyoing!
I’m having the same issue. But the funny thing is i tried to get Codex $100 student offer after i got this issue on GPT 4-month offer. The Codex verification process worked normally, and my verification was successfully approved.
After completing the Codex verification, I returned to the ChatGPT 4-month student offer and tried again; I still received the exact same “Provided API token was invalid or empty” error.
Super confused
