ChatGPT Project Files are not working at all

As of a few days ago, ChatGPT will not read files that I upload into projects. It can either hallucinate or this can happen:

This happens no matter what platform I am on, iOS app, Android app, Webapp. And no matter what browser I use.

I appreciate you fixing this.

edit: It seems the only time they do work is when they are uploaded through the Windows app. Everywhere else makes the files inaccessible.

I have the same issue when using the webapp in my business account. Uploading documents inside a chat works fine, but inside a project it either doesnt find any content or ends up in an analysis loop.

I can’t access to my projects neither ! I don’t know how to do beacuase I have an emergency giving my work. I have worked on it since hurs and days I hope they will resolve this soon pls ! :sweat_smile:

I’m new here. Sorry if this is not the place to post.

Why can’t I see Project Folders? I am hoping you will continue to support this feature.

Wonderful. :frowning: I created some project folders, but now I can’t access an image from my chat that I dragged into one of the projects. Have I just lost my Spanish workbook that I was using for language study? How can I fix this so I can get it back? Thank you.