Subject: ChatGPT Pro — support case stuck in automated loop; request for internal reassignment
I am a ChatGPT Pro subscriber seeking escalation of an existing technical support case concerning persistent ChatGPT conversation-loading failures (HTTP 429 responses).
Case number: 16269749
I have already provided the technical documentation requested by Support, including reproduction details and network diagnostics. However, the support agent (“Bon”) is caught in a repetitive loop:
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It repeatedly requests information that it simultaneously acknowledges I have already supplied.
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It requests HAR and MP4 attachments that the support chat interface does not allow me to upload.
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When I explain these upload limitations, it acknowledges them but subsequently repeats the same requests.
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The case is not progressing toward technical investigation or resolution.
This is now a separate support-workflow failure, in addition to the underlying ChatGPT issue.
I am requesting that an OpenAI staff member review the existing case and assign it to a technical support workflow capable of investigating the reported HTTP errors. I am not requesting another round of generic troubleshooting or instructions to resubmit the same documentation.
Please confirm whether the case has actually been assigned for technical investigation, rather than merely labeled as escalated, and provide a viable mechanism for submitting any additional diagnostic files.
I am happy to continue communication through the existing private case. I am posting here because that channel is no longer functioning effectively.