ChatGPT Mac app crashes on startup

It has been working just fine on MacOS 14.7. This is the first time since the Mac app has been around.

Reinstall won’t resolve.

The crash report starts as below:


Translated Report (Full Report Below)

Process: ChatGPT [7521]
Path: /Applications/ChatGPT.app/Contents/MacOS/ChatGPT
Identifier: com.openai.chat
Version: 1.2024.310 (1731435581)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-11-18 09:11:42.0486 +0900
OS Version: macOS 14.7.1 (23H222)
Report Version: 12
Anonymous UUID: AFA40B17-1362-96FF-D22F-95E8205571B0

Sleep/Wake UUID: 7226ABA1-9F2F-415A-806C-2713DC1ECCC0

Time Awake Since Boot: 4500 seconds
Time Since Wake: 1044 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x0000000189b43758

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process: exc handler [7521]

Application Specific Backtrace 0:
0 CoreFoundation 0x000000018607e2cc __exceptionPreprocess + 176
1 libobjc.A.dylib 0x0000000185b62158 objc_exception_throw + 60
2 CoreFoundation 0x000000018607e1bc +[NSException exceptionWithName:reason:userInfo:] + 0
3 AppKit 0x00000001898a1dec -[NSWindow(NSDisplayCycle) _postWindowNeedsLayoutUnlessPostingDisabled] + 1832
4 AppKit 0x000000018a5b6760 -[NSWindow(NSConstraintBasedLayoutInternal) _setViewsNeedLayout:] + 48
5 AppKit 0x00000001898818f8 -[NSView setNeedsLayout:] + 648
6 AppKit 0x00000001898e6ac0 -[NSScrollView setNeedsLayout:] + 56
7 AppKit 0x000000018a412838 -[NSScrollView didChangeValueForKey:] + 92
8 CoreFoundation 0x0000000185fcfd94 __CFSetApplyFunction_block_invoke + 28
9 CoreFoundation 0x0000000185fcfbb0 CFBasicHashApply + 148
10 CoreFoundation 0x0000000185fcfaec CFSetApplyFunction + 224
11 AppKit 0x000000018a546da0 __reusableDependencyContextForKey_block_invoke + 108
12 CoreFoundation 0x0000000185fcfd94 __CFSetApplyFunction_block_invoke + 28
13 CoreFoundation 0x0000000185fcfbb0 CFBasicHashApply + 148
14 CoreFoundation 0x0000000185fcfaec CFSetApplyFunction + 224
15 AppKit 0x000000018989636c NSDP_setPropertyValue + 1448
16 AppKit 0x000000018a54b2d4 __cons_NSDP_NSDPTypeEdgeInsets_block_invoke.354 + 44
17 SwiftUI 0x00000001b25e5d50 OUTLINED_FUNCTION_5 + 1656
18 SwiftUI 0x00000001b25e5c4c OUTLINED_FUNCTION_5 + 1396
19 SwiftUI 0x00000001b31e4668 OUTLINED_FUNCTION_14 + 26136
20 SwiftUI 0x00000001b1daf2f4 OUTLINED_FUNCTION_39 + 2481856
21 AttributeGraph 0x00000001b35e65c0 _ZN2AG5Graph11UpdateStack6updateEv + 512
22 AttributeGraph 0x00000001b35e6dfc _ZN2AG5Graph16update_attributeENS_4data3ptrINS_4NodeEEEj + 424
23 AttributeGraph 0x00000001b35eee34 _ZN2AG5Graph9value_refENS_11AttributeIDEjPK15AGSwiftMetadataRh + 288
24 AttributeGraph 0x00000001b3607fec AGGraphGetWeakValue + 388
25 SwiftUI 0x00000001b25ae764 OUTLINED_FUNCTION_8 + 30668
26 SwiftUI 0x00000001b2fad090 OUTLINED_FUNCTION_2 + 24656
27 SwiftUI 0x00000001b2fab254 OUTLINED_FUNCTION_2 + 16916
28 SwiftUI 0x00000001b2fa9b80 OUTLINED_FUNCTION_2 + 11072
29 SwiftUI 0x00000001b2fa9178 OUTLINED_FUNCTION_2 + 8504
30 SwiftUI 0x00000001b1f9cea4 OUTLINED_FUNCTION_1 + 5384
31 SwiftUI 0x00000001b25a3854 OUTLINED_FUNCTION_35 + 4000
32 SwiftUI 0x00000001b26655c4 OUTLINED_FUNCTION_4 + 88524
33 SwiftUI 0x00000001b2665584 OUTLINED_FUNCTION_4 + 88460
34 SwiftUI 0x00000001b2d328c0 OUTLINED_FUNCTION_71 + 8840
35 SwiftUI 0x00000001b2d31948 OUTLINED_FUNCTION_71 + 4880
36 SwiftUI 0x00000001b2d31f98 OUTLINED_FUNCTION_71 + 6496
37 SwiftUI 0x00000001b1f9c094 OUTLINED_FUNCTION_1 + 1784
38 SwiftUI 0x00000001b1f9cf40 OUTLINED_FUNCTION_1 + 5540
39 SwiftUI 0x00000001b25a3854 OUTLINED_FUNCTION_35 + 4000
40 SwiftUI 0x00000001b26655c4 OUTLINED_FUNCTION_4 + 88524
41 SwiftUI 0x00000001b2665584 OUTLINED_FUNCTION_4 + 88460
42 AppKit 0x000000018a310d7c -[NSView _opaqueRectForWindowMoveWhenInTitlebar] + 24
43 AppKit 0x0000000189911dfc -[NSView _regionForOpaqueDescendants:forMove:forUnderTitlebar:] + 516
44 AppKit 0x0000000189911908 -[NSThemeFrame _opaqueFullSizeContentViewRegionWithClipRect:] + 192
45 AppKit 0x0000000189911718 -[NSThemeFrame _regionForOpaqueDescendants:forMove:forUnderTitlebar:] + 136
46 AppKit 0x00000001899115f0 -[NSWindow(NSWindow_Theme) _regionForOpaqueViewsBlockingDraggableFrame:] + 48
47 AppKit 0x00000001899104ec -[NSWindow(NSWindow_Theme) _resetDragMargins] + 248
48 AppKit 0x00000001899103d8 -[NSWindow(NSWindow_Theme) _resetDragMarginsIfNeeded] + 44
49 AppKit 0x0000000189910374 __NSWindowGetDisplayCycleObserverForUpdateStructuralRegions_block_invoke + 356
50 AppKit 0x000000018990bcec NSDisplayCycleObserverInvoke + 168
51 AppKit 0x000000018990b948 NSDisplayCycleFlush + 644
52 QuartzCore 0x000000018e1ff97c _ZN2CA11Transaction19run_commit_handlersE18CATransactionPhase + 120
53 QuartzCore 0x000000018e1fe71c _ZN2CA11Transaction6commitEv + 320
54 AppKit 0x000000018998fac8 __62+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayLink]_block_invoke + 272
55 AppKit 0x000000018a3504e4 ___NSRunLoopObserverCreateWithHandler_block_invoke + 64
56 CoreFoundation 0x000000018600885c CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION + 36
57 CoreFoundation 0x0000000186008748 __CFRunLoopDoObservers + 536
58 CoreFoundation 0x0000000186007d74 __CFRunLoopRun + 776
59 CoreFoundation 0x0000000186007414 CFRunLoopRunSpecific + 608
60 HIToolbox 0x00000001907b219c RunCurrentEventLoopInMode + 292
61 HIToolbox 0x00000001907b1fd8 ReceiveNextEventCommon + 648
62 HIToolbox 0x00000001907b1d30 _BlockUntilNextEventMatchingListInModeWithFilter + 76
63 AppKit 0x0000000189866cc8 _DPSNextEvent + 660
64 AppKit 0x000000018a05d4d0 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 700
65 AppKit 0x0000000189859ffc -[NSApplication run] + 476
66 AppKit 0x0000000189831240 NSApplicationMain + 880
67 SwiftUI 0x00000001b1a013b8 OUTLINED_FUNCTION_12 + 13968
68 SwiftUI 0x00000001b216addc OUTLINED_FUNCTION_3 + 196
69 SwiftUI 0x00000001b2565e0c OUTLINED_FUNCTION_0 + 140
70 ChatGPT 0x0000000104448c7c ChatGPT + 19580
71 dyld 0x0000000185b9f154 start + 2476

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 AppKit 0x189b43758 -[NSApplication _crashOnException:] + 240
1 AppKit 0x18998fc3c __62+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayLink]_block_invoke + 644
2 AppKit 0x18a3504e4 ___NSRunLoopObserverCreateWithHandler_block_invoke + 64
3 CoreFoundation 0x18600885c CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION + 36
4 CoreFoundation 0x186008748 __CFRunLoopDoObservers + 536
5 CoreFoundation 0x186007d74 __CFRunLoopRun + 776
6 CoreFoundation 0x186007414 CFRunLoopRunSpecific + 608
7 HIToolbox 0x1907b219c RunCurrentEventLoopInMode + 292
8 HIToolbox 0x1907b1fd8 ReceiveNextEventCommon + 648
9 HIToolbox 0x1907b1d30 _BlockUntilNextEventMatchingListInModeWithFilter + 76
10 AppKit 0x189866cc8 _DPSNextEvent + 660
11 AppKit 0x18a05d4d0 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 700
12 AppKit 0x189859ffc -[NSApplication run] + 476
13 AppKit 0x189831240 NSApplicationMain + 880
14 SwiftUI 0x1b1a013b8 0x1b18f7000 + 1090488
15 SwiftUI 0x1b216addc 0x1b18f7000 + 8863196
16 SwiftUI 0x1b2565e0c 0x1b18f7000 + 13037068
17 ChatGPT 0x104448c7c 0x104444000 + 19580
18 dyld 0x185b9f154 start + 2476

4 Likes

ChatGPT’s solution won’t resolve

defaults delete com.openai.chat KeyboardShortcuts_toggleSidebar
defaults delete com.openai.chat KeyboardShortcuts_toggleLauncher
2 Likes

Yeah, I also face the same thing on my Macbook Air 2018

2 Likes

I also face the same ting on my Macbook Pro 2023 Sonoma 14.6

2 Likes

but this worked on my side!

Same here: crashes on my MacStudio but not on my Macbook Air… So strange.

Please, if someone can pass on the information, we are not the only ones in this situation. The web version still works.

same here


Translated Report (Full Report Below)

Process: ChatGPT [36389]
Path: /Applications/ChatGPT.app/Contents/MacOS/ChatGPT
Identifier: com.openai.chat
Version: 1.2024.317 (1731962521)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]

Date/Time: 2024-11-25 21:29:09.7606 -0600
OS Version: macOS 14.7.1 (23H222)
Report Version: 12