Today, I just went on to see the ChatGPT website and I suddenly saw that the first chats on the chat history were not chats from today, yesterday, or recently, but from November 2024, and I got shocked. Where did all chats after that point go? They weren’t there, as if they were deleted in one hit. I checked archived chats and nothing. In other words, few more than 8 months of chats, gone down the drain in one morning, and it’s devastating for someone who uses ChatGPT a lot and even has chats with important information. All chats which were still being active to that point, all remaining chats from November 2024, and all chats from December 2024 and 2025 on its entirety, are suddenly gone for me. It’s to the point I wonder if someone got into my account by hacking and managing to erase everything in there. Anyway, to avoid any glitch that could permanently erase my chats, I’ll stop using ChatGPT until the bug is fixed
Hey there, thanks so much for bringing this up!
Because your question is about ChatGPT (the consumer product), the quickest way to get help is at https://help.openai.com
Just tap the chat-bubble in the bottom-right corner to reach the ChatGPT support team directly.
This space is the OpenAI API developer forum. The ChatGPT team doesn’t actively monitor posts here, so using the help site will make sure your issue lands with the folks who can actually fix it.
Same here also, hopefully it’s fixed soon.
Why did they maked it as solved too quickly? It’s not a regular issue, it has just started today and it’s a bug that has never been experienced before
Ah, I see. Great to know they’re now working to solve it, and I hope they do it quickly
Hi, I’m experiencing a strange issue with ChatGPT:
- My chats from 2025 are missing in the left sidebar when I use ChatGPT on my PC (browser).
- However, when I search for those chats, they appear correctly, and I can open and continue them.
- On my phone, the full list including 2025 chats appears normally.
Tried:
- Confirmed I’m logged into the same account.
- Cleared cache and cookies.
- Tried incognito and different browsers.
- Zoom reset, sidebar expanded.
- Chats are not deleted — they’re just not listed in the sidebar unless I search.
It seems to be a UI sync/display bug affecting the sidebar on desktop. Can this be fixed or escalated?
Thanks in advance!
Todos os meu chats desapareceram e não criam novos. Eles desaparecem assim que os fecha, tanto no app do pc quanto na WEB.
you can try the android app version… its working(at least for me😅)
Same with me, From Nov 2024, aal chats dissapeared
Thanks! At least we can still access the chats if we search for them, but I’m glad OpenAI is aware and working on resolving the issue 
Hi can we atleast get a time on how long it will take to get this issue fixed as I have an exam tomorrow
It seems to be fixed now!
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