Hi guys. I am using the ChatGPT API to create a bot-assistant in the ticket system. It works pretty well, but recently a common problem has appeared that the bot literally copies its own or someone else’s previous message and sends it to the client. It looks something like this:
- the client asks a question
- the bot simply copies this question and leaves it as an answer
It also sometimes ignores a previously left answer from a live support employee and re-answers the client’s question, although it has already been resolved.
Have you encountered such behavior?