Charges still accruing after canceling API plan + deleting all API keys (balance keeps going negative)

API
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Hi everyone. I’m stuck with billing charges that keep accruing even though my API plan is canceled and all API keys are deleted.

Timeline

  • I canceled my API billing plan on Dec 12, 2025 (Billing Overview shows Canceled).

  • I deleted all API keys (and verified there are no active keys).

  • Despite that, my account balance keeps changing / going more negative after Dec 12.

Support chat told me: “No new charges should accrue after cancellation; anything after is only usage before cancellation.”

But the balance keeps updating as if new charges are still being applied.

What I need

  1. Stop any further charges (if anything is still being billed).

  2. Reset my balance to $0.00 by reversing/refunding/crediting any charges that were applied after cancellation.

  3. An itemized breakdown of what exactly is causing the post-cancellation balance changes (timestamps, endpoint/model, project/org, invoice IDs).

Checks I already did

  • Plan shows canceled.

  • All API keys deleted.

  • Reviewed Billing History / Usage but it’s still unclear why the balance continues to change after the cancellation date.

Question to the community

Has anyone seen delayed posting of usage / invoice finalization that keeps updating the balance for days after cancellation?

What else should I check (e.g., other org/projects, old keys somewhere, any recurring charges)?

If any OpenAI staff can help: I can provide screenshots of the cancellation status and the Billing History (with sensitive details removed).

Thanks.

1 Like
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Hi and welcome to the community!

Contacting support was the right thing to do. I assume you already removed your payment methods which is usually a rock solid way to prevent charges of any kind.

Next, we can try to identify the culprit for your issues:

I hope this helps!

2 Likes
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Hi! Thanks for the suggestions.

Yes, I already contacted support. My API billing plan is canceled as of Dec 12, 2025, and I also removed my payment methods (as a precaution) and deleted/revoked all API keys.

But the main issue is that spend keeps increasing even when usage is zero.

In the Usage dashboard for 12/14/25 – 12/22/25 (All projects) it shows:

  • Total spend: $319.40

  • Total requests: 0

  • Total tokens: 0

  • And at the bottom it says: “There is no usage data for this period and group.”

So there is no recorded API usage, yet there is a significant charge for that period.

Could you please advise:

  1. What could cause charges if not API usage? (delayed posting, adjustments, fixed/recurring charges, billing corrections, etc.)

  2. Where is the best place to verify all organizations/projects and check for any admin/service/legacy keys that might still exist in another org/project?

  3. What is the fastest way to get a truly itemized invoice/line-item breakdown (invoice line items) to understand what exactly makes up the $319.40?

I’m attaching the screenshot (with sensitive details redacted).

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