Issues started on Friday the 1st, but they were similar to typical GPT busy periods. I.e. long or sluggish response, failure to update canvas in response to prompts, even when it said it did do it, no changes were made. But, everything else worked.
Saturday lunchtime, I log in to start working on my project and find my two main pages, worldbuilding and the novel itself won’t load any Canvas windows. Every single one is stuck with a loading bar.
Other things to note:
Other chats are sluggish, with 5-6 Canvases they do open, work, but there is a lag in doing so.
Similar sized chats, without canvases, work.
The Chat sidebar, often struggles to load.
At the same time, the billing pages took an age to load.
I’ve followed the usual troubleshooting, cleared caches\history, logged in. Attempted to copy contents out of chat. Attempted to post contents into main chat (GPT can’t open them it says). Tried different browsers. Went through the console and looked at the canvas code in particular under elements, but it just shows the loading bars. Increased chrome cache in case of memory issue. Used different chrome profile etc.
I contacted support via the “I Can’t Login” chat messenger, after explaining and providing the HARs they pushed on to ‘specialists’.
Here is what they asked for:
The browser you’re using (e.g., Chrome, Firefox, etc.)
The make, model, and operating system of your device
To help us troubleshoot further, could you please reproduce the issue and share a HAR file with us? Additionally, the full URL of the page (not the share URL) will be valuable in our investigation.
Steps to Download a HAR File:
1. Open Developer Tools
Right-click on the webpage and select “Inspect”, or press Ctrl+Shift+I (Windows/Linux) or Cmd+Opt+I (Mac) to open Developer Tools.
2. Navigate to the Network Tab
Once Developer Tools are open, click on the “Network” tab.
3. Enable “Preserve log”
Check the “Preserve log” box to ensure all network activity is recorded.
4. Clear Existing Logs
Click the clear (crossed-circle) button to remove any existing logs from the Network tab.
5. Refresh the Page
Refresh the webpage to capture a fresh set of network requests.
6. Reproduce the Issue
Perform the actions that lead to the issue while the network requests are actively recorded.
7. Export the HAR File
Click the download (Export HAR) button to save the file as HAR with Content on your computer.
8. [Important] Remove Sensitive Data
HAR files may contain personal or sensitive information. To protect your privacy, you can use a tool like Cloudflare’s HAR sanitizer to remove any personal information before sharing.
Once you’ve completed these steps and have the HAR file ready, please send it along with the full URL. This will allow us to investigate thoroughly and work toward a solution as quickly as possible.
I think it is unlikely I will see that work again, pretty much 2/3s of a novel gone, but if people report it, we might stop it happening again.
Possible workaround that worked with me when facing this issue. Ask chatgpt in the chat to transcribe the content of the canvas to the chat. This printed most of the text even if the canvas is stuck unable to load the text
It seems that I’m having trouble accessing the content of the canvas directly. It’s likely due to a technical issue preventing me from retrieving the content.
When the problem originated, I started a new chat and continued the novel. Thursday morning that failed in a similar manner. In all cases, each chat posted numerous Failed to Edit attempts.
I’m seeing a similar issue, but even more dramatic: 1) all 12 of the Canvas documents I had completely disappeared a few days ago; 2) whenever ChatGPT tries to create a new Canvas document, it seems to think it’s there – but I a) never see it appear, and b) within the chat area, an empty rectangle forms with horizontal grey lines inside it, that never resolves into text.
I’ve lost a lot of work, and ‘documents’ are now completely inoperable. The AI agent (ChatGPT) shows no recognition of any of this having taken place, but has apologized for the disappearance of all my documents, lol.
What is going on??? Is there a way to get the Canvas functionality back?
Unfortunately that didn’t solve it for me. One chat failed to activate, it did activate on the other broken chat but there was no change to the canvases (empty boxes with loading bars and no canvas drop down select).
{“canvas_activation_prompt”:“Please activate the canvas for further edits or additions.”}
It seems the canvas tool is currently unavailable. If you’d like, I can provide the content directly here in the chat or assist you in any other way. Let me know how
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