I get the error: Tool scan failed: Internal service error
Does anyone know how to fix this been happening for a few days
Yeah, that’s frustrating, especially if it’s been happening for a few days.
The Tool scan failed: Internal service error message isn’t very descriptive on its own, so it’s difficult to pinpoint the cause from here.
Best next step would be to reach out to support@openai.com with details about your setup (how MCP is configured, and when this started). It would also really help to include a screenshot of the error and a HAR file from when the issue occurs so the team can review the request flow.
If you’re able to share more context here as well, others might chime in if they’ve run into something similar.
- Sky
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Hi,
Thanks for the reply. Here is some more info:
- The error happens on this page:
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I’ve submitted the same mcp server url before and it previously worked
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I can add the same mcp server url right now on the ChatGPT app Developer mode and it adds correctly.
I’ve tried creating a new submission and other public mcp server urls and they all give me the same internal service error
hey @Sherwyn, I’m experiencing the same issue. Did you manage to avoid it on your end?
No, but I emailed support
it seems like it was due to the tool name containing a “.”
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My tools names don’t contain the word : ”tool” and it is still failing the scan.
Same issue for me any luck?