I was looking for a certain past conversation, and found it via the Search feature. But when I clicked the search result, I was redirected to the homepage, with an error message at the top: “The conversation is too long, please start a new one.”
Welcome to the community @loveandwisdom!
Here’s few things you can test:
- Log out and back in.
- Try a different browser.
- Clear your cache/cookies.
- Test in a private/incognito window.
- Update the ChatGPT app if you’re using mobile.
- Check whether the same error appears in both the app and the web version.
If possible, try opening the conversation from your chat history/sidebar instead of through Search and see if the behavior is different.
Thanks @LarisaHaster , I did all those and the error still persists. And yup it’s the same error from the app:
Okay, that’s weird.
Have you tried to delete some of your old chats/conversations and see if that would help?
If that doesn’t help either, then in that case I would contact the support through Help, so they can take a look at your account. You can include everything you’ve already tried as screenshots.
Yeah not sure that would help, this seems pretty hardcoded into this specific conversation being deemed “too long” (I can access most others just fine) and I do periodically delete unneeded convos.
Thanks for the link 
I’ve contacted support about this now.