Cannot create personal access token

Codex Bugs
1

Cannot use Codex - cannot create personal access token

Anyone else running into this issue? Workarounds?

We tried using multiple chatgpt user accounts including an admin account.
All these users were able to make access tokens last week.
Tried in Safari, Edge, Chrome and in a private browsing window.
Tried it with SSO enabled and disabled.
The network has no firewall or similar.
In Workspace Settings → Permissions & roles, Allow users to create access tokens and Allow members to use Codex Local are enabled.
Third-party cookies are allowed.

- Go to chatgpt[.com]/admin/access-tokens

  • Press Create
  • Fill in the information in the ‘Create access token’ modal and press Create
  • Redirected to a login page/ two factor auth page. Login/ enter verification codes.
  • Redirected back to access-tokens page with the ‘Create access token’ modal showing.
  • No token has been created (the admin user can see that the list of old tokens, the attempted new token is not there).
2

We just opened business account and tried to generate token with owner permission in the workspace - same behavior.
In addition, when I try to generate the token in global dashboard I get the error “Access token creation settings are unavailable. Try again.”

The option to create personal tokens is enabled

3

We’re experiencing the same issue as well. Please treat this as urgent.

4

We have been experiencing the same issue for a week now. Highly disruptive to our process.

5

Same issue. Tried Chrome, Firefox, and incognito

6

We are also seeing this exact issue. We tried an incognito window, different browsers, etc. Nothing seems to work.

7

Same problem here with two different seats.

8

Same bug here. Business account with premium seats. Tried different browsers, incognito windows, disable extensions, etc. Always get stuck in the loop, tokens never generate.

9

Same here in our org account. Haven’t been able to create any tokens, just comes back blank

10

Same here. Very frustrating and this has wasted a lot of my time.

I’ve started a support chat and clicked escalate but I don’t know what else to do to get this fixed

11

Same issue here. Hope it’s fixed soon as this is blocking some of our workflows.

12

I have the same issue. Been trying to make a token since last week. No luck

13

I may have found a workaround. I signed out of all my devices, waited an hour, signed back in, and generated a token with no issues.

14

Would you mind explaining further what you did? Did you sign out of ChatGPT web, Codex, both, anything else? Were you getting the exact same behaviour as the OP (i.e. redirect to login / MFA after clicking “Create” in the create token dialog)? And after signing back in 1 hour later, what happened?

15

I tried the following twice, but it didn’t work for me unfortunately:

  • Go to chatgpt → settings → security and login → active sessions → Log out of all sessions
  • Wait for more than an hour
  • Login and create personal access token → same problem as before
16

I’m experiencing the exact same issue.

I’m using a Business account, and I’m prompted to complete MFA via an authenticator app, followed by SMS verification. After that, I’m redirected back to the original modal, and the process loops indefinitely.

This is just my impression, but it seems like the redirect destination after completing two-factor authentication may be incorrect.

I’ve already reported this as a bug to OpenAI, but the issue has been left unresolved for quite some time. Is this issue actually known and being tracked?

17

I am also still having this issue. I’ve escalated to human support, but still haven’t received anything.

Are there any workarounds or has anyone received any substantial help from support?

Summary of my issue - I try to create the token, get prompted for MFA and mobile number text, and then taken back to create token screen. No errors, just looping. I actually got rate-limited on the amount of SMS messages I could receive when diagnosing. I see a 401 error message when examining the network tab right before getting prompted for mobile number. I’ve pasted the headers and response to the AI support agent, and it just kept going in circles.

Very frustrating.

18

Same issue here, not being able to create this token is blocking several issues, I hope they’re working on a fix.

19

This is still an issue. An error occurs when attempting to create an Access Token with Scopes=Codex selected (here chatgpt . com/admin/access-tokens?modal=create).
Who is handling the fix?

20

I get this issue as well, when trying to create an Access Token with Business account with Scopes=Codex. The token creation works for Scopes=Workspace Agents but failed for Codex, which I am looking for. Could you please help out?