Hi,
My app allows users to use Sora 2 through the API. About 10% of requests get flagged for moderation.
If OpenAI flags that request as moderation, does it still charge me usage?
This is important because it determines if I should grant a refund to the customer or not.
Thanks
Yes, OpenAI charges for failure to deliver the video due to output moderation also.
Pretty much: has photographic people, moderation error.
Your <=$6 per pro call is now their $6.
The API and Sora will be shut down completely within months, the end of video creation by OpenAI.
Are you using the free moderation endpoint to filter requests before they are sent to the API?
Based on the existing refusals, you should be able to set thresholds for requests that should be returned to the user before incurring additional costs.
Sorry for the slow reply! This is a Videos API billing question. Please send Support the video/request IDs, error and timestamps so we can check the charges: https://help.openai.com/en/articles/6614161. The Sora API shutdown is September 24, 2026; the web/app shutdown was separate: https://help.openai.com/en/articles/20001152.