Better format for knowledge base

I am currently building a chat bot for a product and I am using the Assistants API. This bot needs to answer user questions.

In which format is it better to create a knowledge base for this purpose?
In a format of FAQs and answers or just information about the product itself.

normally, when making a chatbot for a product, the product’s website already exists. so you can have both product page and FAQ/Q&A pages already. if so, i’d used both. the product info can provide detailed answers while FAQ/Q&A docu can handle common queries. having FAQ/Q&A works like having “fine-tuned” RAG imo.

the problem with FAQ/Q&A is you need to write this if you there is no such doc yet.

… or ask some LLM to do so based on the info available :wink: