Being overcharged on other models despite seeing 0 usage on dashboard

Hi @gokulraya , Thanks for looking into it.

Over the last four weeks, we have observed an unusual increase in costs within the “Other models” category, and we are unclear about the reasons behind this surge. All three of our organizations have noted this cost increase since the same date. Could you please help clarify what this usage entails?
I have reviewed everything and rotated the old keys but couldn’t pinpoint the “Other models” usage. I learned from support that the “Other models” category typically includes Whisper, TTS, Embeddings, and Fine-tuned models. However, we are only utilizing Embeddings, and I can see its usage reflected in the chart. We are still uncertain about the “Other models” category, as we are incurring significant daily charges. I kindly request that you investigate this matter as a priority. I am facing challenges in getting specific updates from the support through email and live chat. Is there any enterprise support option available so we can raise the request? We need to sort it out with high priority.

image

1 Like