You can already initiate chat with the API
import openai
# Set up your OpenAI API credentials openai.api_key = 'YOUR_API_KEY' def initiate_chat(customer_name, contact_list): # Get customer's contact information customer_contact = contact_list.get(customer_name) if customer_contact:
# Send a message to the customer through OpenAI Chat API response = openai.ChatCompletion.create( model="gpt-3.5-turbo", messages=[ {"role": "system", "content": "You are a customer support agent."}, {"role": "user", "content": f"Contacting {customer_name}, please wait..."}, {"role": "assistant", "content": f"Hello {customer_name}, how can I assist you today?"} ] )
# Retrieve the assistant's reply assistant_reply = response['choices'][0]['message']['content']
# Store the conversation and customer's response for future reference full_conversation = f"{customer_contact}: {assistant_reply}"
contact_list.add_conversation(customer_name, full_conversation)
# Return the assistant's reply
return assistant_reply else:
return "Customer not found in the contact list." # Example usage: contact_list = {
"John Smith": "+1234567890", "Jane Doe": "+0987654321"
}
customer_name = "John Smith"
response = initiate_chat(customer_name, contact_list) print(f"Assistant: {response}")