AI Assistant in Messenger Ignores First User Message on Automation Platform

I’m using an AI assistant integrated with a chatbot automation platform similar to ManyChat. The issue is that the assistant ignores the first message from a user and responds with a seemingly random reply. However, from the second message onward, it follows the provided instructions perfectly. Attempts to resolve this through specific instructions or functions have been unsuccessful. Has anyone encountered this issue, and are there any solutions?

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I am integrating two assistants into a web application. When I make the first API call, I simply create a Thread. I send an initial message to the user and wait for the user to type something. When the user clicks the send button, I retrieve the assistant ID, retrieve the Thread ID, create the message, and start the Thread running. The message is returned correctly. However, I also made some adjustments to the Prompt, where I specified which questions the assistant should ask.

I hope this helps, best regards

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