Same here. I lost $600 in credits. Bought them in November 2023 as both a tax write-off and an investment, assuming I’d use them eventually. At the time, I don’t remember seeing any warning that they would expire. Maybe it was there, maybe not, but honestly, I don’t know what I was thinking. I didn’t need them urgently. I just figured I’d get around to using them.
What’s worse is the support. Totally useless. I’ve been trying to get in touch with them for over two months now. The replies I got were generic, AI-generated nonsense. Not just unhelpful, but in some cases completely irrelevant.
I eventually contacted them through users@openai.com, which is their official contact under the Digital Services Act (DSA). If you’re in the EU, they’re legally required to respond within a month. They didn’t.
At some point, someone named Jason Ofman from OpenAI’s legal team forwarded my message to support. That’s it. No follow-up, no resolution, and no response within the legal timeframe.
From what I understand, expiring paid credits without any form of compensation or extension is probably illegal under EU consumer protection rules. Since I couldn’t find a clear way to file a complaint through the DSA platform or a consumer watchdog, I’m going to file a small claims court case in Austria. It’s annoying and will cost a bit, but OpenAI seems clearly in the wrong, at least under EU law.