i have been experiencing this same issue for the past 25 hours, havent received ANY response at all from the help desk, only response i’ve received is from the chatgpt support mail, and i’ve gotten this:
Hi there,
Thank you for getting back to us.
We understand how frustrating this situation must be, especially after you’ve taken all the necessary steps to secure your account. We truly appreciate your patience and the detailed information you’ve provided.
The temporary downgrade on your account is a precautionary measure triggered by our system due to activity that resembles account sharing or unauthorized access patterns. While we recognize that you’ve only accessed your account from your own devices, these alerts are automated and designed to prioritize account security.
How to Resolve This:
- If You Suspect Unauthorized Access:
If you believe your account has been compromised, we recommend following the steps in our guide on Securing Your OpenAI Account. - Ensure Your Account is Secure:
Please take a moment to review our Account Security Guide to ensure all best practices are in place. - Understand the Alert:
You can learn more about these alerts and what triggers them in our Suspicious Activity Alert guide - Wait for System Reassessment:
Once appropriate security measures are in place, our automated systems typically reassess and restore full access within a few hours to a day. If the issue persists beyond 24–48 hours, please reach out again so we can escalate the matter for further review.
We appreciate your patience and understanding as we work to keep your account secure.
so, basically their solution is to wait it out lol