This is a Red Alert! THIS IS A RED ALERT! This is not a bug! They did this on purpose! Here’s my response from Support!
We appreciate you for taking the time to follow up regarding how chats behave after being moved into Project folders. We understand how this can be confusing, especially when you expect chats to disappear from your main view after organizing them, and we sincerely apologize for any frustration this may have caused. Please rest assured that we are here to clarify this for you.
In the current experience, moving a chat into a Project folder does not automatically remove it from the “Recent” list. The “Recent” section is designed to show chats based on recent activity, meaning any conversation you’ve recently opened, updated, or interacted with may continue to appear there—even if it has already been organized into a folder or Project.
Because of this design, when you refresh the page, those chats can still appear under “Recent” if they are still considered recently active in your account. This does not mean the chat was not successfully moved; rather, it exists in both contexts:
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Organized within the Project folder
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Visible in “Recent” due to recent interaction
We hope this information is helpful. If you have any other questions or concerns, please don’t hesitate to reach out — we’ll be happy to assist you further.
We need to push back hard, fast, relentlessly, mercilessly, and now!