Hello, folks.
Our company (not this account) is using the Whisper API to transcribe long audio files. This has yielded beneficial results and improved the quality of services, very nice.
However, we have noticed an issue. We are receiving an error from the Whisper API for one or more records. The error is as follows:
“error”: {
“message”: “Timed out generating response. Please try again with a shorter prompt or withmax_tokens
set to a lower value.”,
“type”: “internal_error”,
“param”: null,
“code”: “request_timeout”
}
It appears that the Whisper API (from OpenAI’s side) has timed out (The duration of the record file is approximately 1 hour.).
Do you have any suggestions?