Transparent, User-Driven Feedback System for ChatGPT

Proposal: AI-Powered User Feedback Tracking System for OpenAI

Overview:
OpenAI has the opportunity to establish itself as the first major AI provider to implement a transparent, user-driven feedback system. By adapting standard IT trouble ticketing workflows with AI-powered triage, OpenAI can revolutionize how AI models evolve based on real user needs.


The Concept:
The system would allow users to submit feature requests, suggestions, and bug reports. Instead of disappearing into a black hole, these submissions would be:

  1. Processed by an AI Triage System – AI filters, categorizes, and prioritizes submissions.
  2. Assigned a Public Tracking Link – Users can see where their request stands (e.g., Under Review, In Progress, Declined with rationale).
  3. Managed Directly by Developers – Ensuring a structured, low-noise process where meaningful suggestions receive appropriate evaluation.
  4. Regularly Updated by OpenAI – Periodic AI-generated responses keep users informed.

Why This Matters:

  • Transparency & Trust: Users feel heard and engaged, reducing frustration over perceived AI stagnation.
  • Focused Feedback Channel: Avoids the noise of community-driven forums, ensuring developers receive high-quality, actionable input.
  • Reduced Redundant Requests: Public visibility prevents users from submitting the same issue repeatedly.
  • Competitive Advantage: No major AI company offers a truly trackable feature request system—this could set OpenAI apart.
  • Scalability: AI handling Level 1 triage eliminates human bottlenecks while maintaining high response efficiency.

Implementation Roadmap:

  • Phase 1: Pilot a small-scale feature request system with tracking links.
  • Phase 2: Integrate AI-powered categorization and prioritization.
  • Phase 3: Expand automated developer responses and tracking transparency.
  • Phase 4: Integrate insights from community forums without polluting structured developer-driven feedback.

Closing Thoughts:
This is not new technology—it’s a refined adaptation of existing IT ticketing systems, with AI acting as the first-line filter instead of a human help desk. Implementing this before DeepSeek or Google Gemini would reinforce OpenAI’s leadership in AI-human collaboration.

Why not set a new industry standard for AI development transparency and user engagement?