Proposal: AI-Powered User Feedback Tracking System for OpenAI
Overview:
OpenAI has the opportunity to establish itself as the first major AI provider to implement a transparent, user-driven feedback system. By adapting standard IT trouble ticketing workflows with AI-powered triage, OpenAI can revolutionize how AI models evolve based on real user needs.
The Concept:
The system would allow users to submit feature requests, suggestions, and bug reports. Instead of disappearing into a black hole, these submissions would be:
- Processed by an AI Triage System – AI filters, categorizes, and prioritizes submissions.
- Assigned a Public Tracking Link – Users can see where their request stands (e.g., Under Review, In Progress, Declined with rationale).
- Managed Directly by Developers – Ensuring a structured, low-noise process where meaningful suggestions receive appropriate evaluation.
- Regularly Updated by OpenAI – Periodic AI-generated responses keep users informed.
Why This Matters:
- Transparency & Trust: Users feel heard and engaged, reducing frustration over perceived AI stagnation.
- Focused Feedback Channel: Avoids the noise of community-driven forums, ensuring developers receive high-quality, actionable input.
- Reduced Redundant Requests: Public visibility prevents users from submitting the same issue repeatedly.
- Competitive Advantage: No major AI company offers a truly trackable feature request system—this could set OpenAI apart.
- Scalability: AI handling Level 1 triage eliminates human bottlenecks while maintaining high response efficiency.
Implementation Roadmap:
- Phase 1: Pilot a small-scale feature request system with tracking links.
- Phase 2: Integrate AI-powered categorization and prioritization.
- Phase 3: Expand automated developer responses and tracking transparency.
- Phase 4: Integrate insights from community forums without polluting structured developer-driven feedback.
Closing Thoughts:
This is not new technology—it’s a refined adaptation of existing IT ticketing systems, with AI acting as the first-line filter instead of a human help desk. Implementing this before DeepSeek or Google Gemini would reinforce OpenAI’s leadership in AI-human collaboration.
Why not set a new industry standard for AI development transparency and user engagement?