I have to train gpt-3 on email data, so that the support team can get a quick answer from a chat-bot, for questions that were asked before by customers. There are email conversations between customers and the support team (Customer1 ask question, Support answers, Customer1 asks another question … ). I have to:
- Filter important conversations and only feed gpt-3 with them.
- prepare and convert them into the right format, so that I can train the model.
Is there anone who has some ideas about how to realize these steps and weather to use fine tuning or embeddings?