Train gpt-3 on Support email conversations

Hello all,
I have to train gpt-3 on email data, so that the support team can get a quick answer from a chat-bot, for questions that were asked before by customers. There are email conversations between customers and the support team (Customer1 ask question, Support answers, Customer1 asks another question … ). I have to:

  1. Filter important conversations and only feed gpt-3 with them.
  2. prepare and convert them into the right format, so that I can train the model.

Is there anone who has some ideas about how to realize these steps and weather to use fine tuning or embeddings?

Embeddings ! Use embeddings !