Thread runs result into Internal Server Error 500

API Bugs
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1

For context, I’m using Unity C# for development. I’m facing Error 500 when creating a Run. It works just fine on the OpenAI Playground but I’m having issues using libraries and manual implementation.

Methods I tried:

  1. Create Thread And Run
  2. Doing it separately. (i.e. Create Thread then Create Run))

Note: I have no problems on creating a Thread and adding a Message into it.

Libraries I tried:

  1. Unofficial Unity Library by RageAgainstThePixel listed in the OpenAI documentation
  2. Manual implementation using UnityWebRequests
  3. Manual implementation using System.Net.Http.HttpClient
  4. Postman tests

This is the response I get:
{ "error": { "message": "The server had an error while processing your request. Sorry about that!", "type": "server_error", "param": null, "code": null } }

Here is a minimal code for testing (manual implementation using System.Net.Http.HttpClient Create Thread And Run):

public async Task CreateThreadAndRunAsync(string message)
{
    using HttpClient client = new();

    // Set headers
    client.DefaultRequestHeaders.Accept.Add(new MediaTypeWithQualityHeaderValue("application/json"));
    client.DefaultRequestHeaders.Add("Authorization", $"Bearer {APIKey}");
    client.DefaultRequestHeaders.Add("OpenAI-Organization",  OrganizationID);
    client.DefaultRequestHeaders.Add("OpenAI-Beta", "assistants=v1");

    string postData = $@"
        {{
            ""assistant_id"": ""{AssistantID}"",
            ""thread"": {{
                ""messages"": [
                    {{
                        ""role"": ""user"",
                        ""content"": ""{message}""
                    }}
                ]
            }}
        }}";
    StringContent content = new(postData, Encoding.UTF8, "application/json");

    try
    {
        HttpResponseMessage response = await client.PostAsync("https://api.openai.com/v1/threads/runs", content);
        string result = await response.Content.ReadAsStringAsync();
        //run = JsonConvert.DeserializeObject<Run>(result);
    }
    catch (Exception e)
    {
        Debug.LogError("Error: " + e.Message);
    }
}

P.S. I can’t include links on my post.

1 Like
2

I have exactly the same problem since this morning, the outage site is reporting the systems are all ok but when I try requests through API I always receive error 500

3

Other requests such as retrieve assistant, create thread, and create message works well for me. Just the create run doesn’t work since yesterday.

4

I’m having the same problem. I tried to contact support and they responded with a generic response.

I just use the Assists API, but on another account. There were no errors.

Is the problem just with our accounts?

5

I tried to contact support as well but didn’t get a specific answer.

Did you have the Assistants API / Threads running on your other account?

6

I created a new one, just for testing, a personal account.

I can execute the run(“{{URL}}threads/{{THREAD_ID}}/runs”), it is created with the status “queue”, but then changes to “failed”, because I don’t have credits in that other account.

7

I think it will encounter the same error once you have credits on it. I didn’t have credits beforehand and got the same error.
Now, I tried playing with the request body in both CreateThreadAndRun and CreateRun, and got a different error. So the error must be in the actual process of creating the run when everything else is correct.

8

Are you still experiencing the error? Do you have any response from support? It’s really strange that other people haven’t talked about this…

9

I am still experiencing the issue and got no updates from support.
I just gave up using Assistants API and used Chat Completions API instead. Works just fine to me.

10

We just tested with a new API key and there was no error.