Should I Use the Agentic Framework for E-Commerce AI Automation?

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I manage a mid-sized e-commerce business and want to automate processes like order processing, inventory management, and customer support. I heard of agentic framework, Should I use the agentic framework to build AI agent for my business automation, or are there better alternatives that might suit my needs better?

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Hi @kra, Welcome to the OpenAI community.

The agentic framework are designed for creating AI agents with high levels of autonomy, which might be overkill for your tasks like order processing, inventory management, and customer support. Guided flow agents work best for businesses because they are more predictable, transparent, and cost efficient.

Useful Resources:

I think these resources will help you understand:

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Thank you @Innovatix for your quick reply, what should i use then?

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For your specific use case, guided agents can be used to create dynamic AI agents. Tools like Chatbot Studio can help you build these agents.

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I really appreciate your suggestion, i will try it out.

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