Hello All,
I have build a chat bot that works well on new chat starting with assistant as an agent.
I have 2 scenarios that i can not 100% get it right. I have one assistant with proper instructions and threads created to represent each chat conversation with users.
1- Assume I have a chat initiated by customer and human. can can I backfill this date on a new thread and let assistant continue the conversation.
2- Assume a human take over the chat in the middle of a conversation. How can we pass this missing data to assistant and let the assistant continue.
Thanks in advance