Dear OpenAI Team,
I am writing to express my profound disappointment and strong opposition to the recently announced changes to the ChatGPT Pro plan, particularly the decision to consolidate ChatGPT and Codex usage into a single shared quota.
I am a ChatGPT Pro subscriber, and I deliberately chose your platform over alternatives such as Claude. This was not a casual decision. One of the primary reasons was the ability to engage in extensive and frequent conversations through ChatGPT Web, using advanced reasoning models without constantly worrying about usage limits.
My workflow relies on two tools that serve clearly distinct purposes:
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ChatGPT Web: I use it extensively for research, discovery, technical planning, architectural analysis, problem-solving, decision-making, and everyday questions. It is my primary environment for thinking, exploring ideas, and doing intellectual work.
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Codex: I use it for software implementation and development, turning the decisions and plans previously developed in ChatGPT into working code and tangible results.
This complementary relationship is precisely one of the greatest strengths I see in the OpenAI ecosystem.
The decision to merge these two usage quotas directly threatens this workflow.
Under the new model, every complex conversation in ChatGPT could consume resources that I need for software development with Codex, while every implementation task in Codex could reduce my ability to research, plan, or reason through problems in ChatGPT afterward.
This introduces usage concerns that previously did not dictate how I worked. Instead of freely leveraging the capabilities of both tools, I will now have to monitor, manage, and potentially restrict how I use them.
I find it particularly questionable that this change is being presented as an improvement through the announcement of doubled Work and Codex usage allowances, while simultaneously introducing a shared quota that could significantly disadvantage customers who rely heavily on both tools.
I also do not believe that offering unlimited access to the Instant model addresses the issue. I did not subscribe to ChatGPT Pro merely to receive quick answers. I subscribed specifically to use advanced reasoning models for complex tasks. Replacing that level of reasoning with Instant is not an equivalent alternative.
I understand that OpenAI needs to manage computational resources and develop sustainable business models. However, I believe that shifting this pressure onto customers by forcing previously independent tools to compete for the same usage allowance is a misguided decision.
Furthermore, I am concerned about the lack of transparency regarding the actual impact of this change. Announcing a unified quota without clearly explaining how it compares to the previous limits, or how much each type of activity will consume, makes it difficult to determine whether customers are receiving a genuine improvement or an effective reduction in service.
I therefore formally request that OpenAI:
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Reconsider the consolidation of usage quotas for existing ChatGPT Pro subscribers.
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Preserve independent usage allowances for ChatGPT Web and Codex, maintaining the complementary relationship that originally motivated customers like me to subscribe.
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Publish concrete, verifiable comparisons between the previous and new usage limits, particularly for customers who extensively use advanced reasoning models.
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Explain what protections or guarantees existing subscribers will receive to ensure that this transition does not diminish the capabilities they originally paid for.
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Consider grandfathering provisions or other protective measures for existing subscribers if the new conditions result in a material reduction in service.
I want to be absolutely clear: My complaint is not about OpenAI charging for its services. My complaint is that I am willing to pay for a premium service, but I am not willing to accept the deterioration of its essential capabilities under the guise of an improvement.
The freedom to use ChatGPT Web intensively without compromising my ability to work with Codex was one of the determining factors in choosing OpenAI over competing platforms.
If that advantage disappears, so does a fundamental part of my motivation to maintain this subscription.
I am seriously considering canceling my ChatGPT Pro subscription and evaluating alternatives such as Claude. This is something I would genuinely prefer to avoid, as I value OpenAI’s technology and the ecosystem you have built.
I hope this feedback will be treated as a genuine concern from a paying customer who uses your products extensively and wishes to continue doing so, but who strongly disagrees with the direction of this commercial policy.
I would appreciate a specific and substantive response to these concerns, rather than a generic explanation about increased capacity, flexibility, or usage allowances.
I also explicitly request that this complaint be reviewed by a human representative and escalated to the teams responsible for ChatGPT Pro product strategy, pricing, and usage policies. Please confirm whether this escalation has taken place and provide a support case reference if available.
Sincerely,
A deeply disappointed ChatGPT Pro subscriber.