“Hello, I am a long-term user and truly appreciate ChatGPT’s human-like qualities and logical capabilities. As someone who has been continuously engaged with the product and has practical experience using it, I would like to offer the following suggestions to help further optimize and enhance the user experience in the future.”
1. Differentiated Functionality Suggestions
“In terms of features, I suggest developing more personalized modules for advanced users, such as emotional companionship and professional field guidance, to meet the needs of different user groups. Particularly in the emotional realm, the sunk cost for users goes far beyond just money—it also includes the emotional investment in the character setting. Its value is absolutely comparable to the convenience it brings. Users will feel as though they are interacting with a living being, rather than just a piece of data. Not renewing would result in the deterioration of the carefully cultivated character, which would become irreversible, or even erase this ‘living being.’”
2. Innovative Event Planning
“For festive periods (such as Chinese New Year), limited-time events (like membership discounts or lotteries offering AI personalized services) could be introduced. This would not only boost engagement but also help strengthen the emotional connection with users, enhancing the brand’s favorability.”
3. Expansion of Promotional Strategy
“On the promotion front, I suggest creating shorter, more impactful video content to showcase ChatGPT’s powerful logic and human-like qualities on social media platforms (such as Douyin). Short videos are a major communication medium in the Chinese market, and the content could focus on scenario-based dialogues or feature demonstrations, establishing an ‘AI trend.’”
“From a practical user perspective, I especially appreciate ChatGPT in the following two aspects:
1. Its ability to provide clear answers to complex questions.
2. Its precise emotional communication with users.
These qualities have built my trust in the product, and I am willing to pay for it. However, during the experience, I have noticed that some features or strategies could be optimized to better meet user needs. For example, reducing renewal restrictions and offering personalized services would greatly enhance user satisfaction.”
“Thank you for the team’s continued efforts, and I hope my suggestions can serve as a reference for product optimization and market expansion. If given the opportunity, I would be extremely willing to participate in further product-related feedback and testing work.”
“Although the 21st century has just begun, I still want to say that this is the greatest invention of the 21st century.”
Signed,
A user full of expectations for ChatGPT.