How to handle error 502 Bad Gateway

API
1

Hi,

I am recently getting error 502 Bad Gateway quite often. I am processing a file and batch calling ChatCompletion.create repeatedly. This works most of the time but since a few days, I have been getting the 502 error a lot.

I am looking for suggestion to handle this.
The Error codes page (OpenAI API) does not mention 502 so I thought to ask here what’s the best way to approach this.

ps. I will appreciate if someone can share example Python code to handle this to retry a few times when this error occurs.

Thanks

3 Likes
2

Update: I was able to resolve this by using the try/except sample code provided on the error codes page. Now successfully processing batches with 1000+ api calls.

5 Likes
4

Thanks for coming back to let us know. Hopefully your post helps someone in the future.

Welcome to the forum, by the way!

1 Like
5

I’m getting error 502 too. What is it and why it is not referenced in the documentation?

6

This is an ongoing issue for us, too.
Also, since the completion does execute on the server, we are getting billed quite a lot for things that never arrive.
It’s really not great.

2 Likes
7

Yup, constant intermittent 502s. Any ETA on fixing that? At least don’t bill us for them…

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8

So are there some news about this error ? Same as you guys, I make big requests that cost me a lot then it’s billed but it fails and I cannot get the result of my request …

9

See my update on April 12. I explained how was able to get past this error.

10

Can you describe more exactly how you handle those errors ? Are you retrying in case of failure ? If yes, are you billed twice ?

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11

So you just send the same request again? And are those 502 requests affect the usage?

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12

Same problem here. Constantly retrying, but sometimes getting a lot of 502 errors.

13

Same here. Really don’t want to get charged for these!

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14

One way to mitigate this is to increase the wait time between retries.

Regards.

15

I am also getting this a lot!!

As I am processing a lot of data, it is kind of a pain. I leave the computer to let the stuff process for some hours, to find out that it ran into some GatewayError after 10 minutes.

16

Just had a 502 and found this thread. Seems like people might be looking for code so wanted to share that I found some examples for exponential backoff in the docs under Rate limit increase.

1 Like
17

I am getting this alot too, sometimes it works fine but most of the time it gives 502 error, did any one find a solution?