Hi [Name / OpenAI team],
We applied through https://chatgpt.com/merchants and have been approved, and we’ve already received our SFTP credentials for product feed upload. We’d now like to integrate via the
API method (e.g. POST /product_feeds, PATCH /product_feeds/{id}/products, PATCH /product_feeds/{id}/promotions) for intraday updates.
The public docs define the API endpoints and required headers but don’t describe how API access is provisioned, so we’d like to confirm the following:
1. Is the product feed API currently enabled for our account? If not, what’s the process and expected timeline to enable it?
2. What exactly is provisioned for API-based integration? Specifically, please confirm whether we receive:
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the production API base URL / host (the value that replaces the relative /product_feeds paths);
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API credentials — an API key / token, and whether it’s a new dedicated credential or our existing key;
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the feed ID(s) to target, or whether we create feeds via POST /product_feeds;
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the required API-Version value and any other mandatory headers;
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a sandbox/test environment vs production endpoint;
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any IP allowlisting, rate limits, or auth scheme details we should know.
3. Are the API host and API key provisioned separately from the SFTP credentials? (We have SFTP but no API connection details yet.)
4. Where will these be delivered — onboarding email, account/dashboard, or via your team directly?